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Table of Questions
Will you send me a catalog of all your products?We had many reasons for creating this website the three most important were to cut down on the cost of printing and mailing information; second, which follows the first, is to keep prices down we had to cut back on printing and mailing; and last was to keep from cutting down more trees to make paper. Another advantage of Internet technology is that we can update the website regularly and pet owners can see the latest items right away. When using printed pages owners would have to call almost weekly to see what was new and have the latest materials sent to them, you can imagine the cost that would entail. Additionally it takes much longer for things to make it to the printed page than it takes to get on the website. Having said all this, please feel free to print out any pages that you like or want to share with a friend. We are in the process of making the site an e-commerce website so you can order right here. This update is for your convenience, but we will be here should you have a question or comment. Back to Top
How do I know what size urn to purchase?The rule of thumb in the funeral industry is to allow 1 cubic inch of urn space for every pound of body weight. However, we must keep in mind what our pet weighed under normal, healthy conditions. Often when they are extremely ill or elderly, they lose weight, however when choosing an urn it would be best to choose one which would fit your pet at his/her healthy weight. When the size of the urn is close to the weight of the pet, you may consider moving up a size. Remember, if for any reason you are not satisfied, just return the urn and we will either issue a credit on your credit card or send you a company check for the full amount by return mail. Back to Top
How long will it be until I receive my order?The answer is not a simple one because it depends on what you order. Many of our urns can be shipped out the same day, but if we must engrave them or a nameplate we can usually ship them within 48-72 hours. You can ask us for a more precise time it will take to ship when you call or send your order. We'll be glad to let you know when to expect your order and will do our utmost to get it to you promptly. If you give us your email address you will also be notified when we are shipping your purchase. Back to Top
What if I cannot find what I'm looking for, who do I contact ?You may either contact Customer Service by e-mail or call us at 727-643-8184 and we'll help you out to the best of our ability. Back to Top
I'm nervous ordering from the Internet, what kind of guarantee do I receive with your products?We understand how difficult it is shopping from catalogs and the Internet, but we want you to shop with confidence at Reflections Pet Urns. If you are not satisfied with your purchase for any reason, just return it to us and we will give you a full refund for the cost of the item. It's that simple! We want you to be happy with your purchase because it is the last beautiful thing you can do for that little friend. The same holds true for gifts we send out in your name. While we may ask you why you are returning the item, it's only because we want to offer only the best products to our clients. You can appreciate that being a fellow pet owner who only wants the best for their little friend. Back to Top
Have a question that hasn't been addressed here? Just drop us an e-mail to Customer Service and we will get back to you as soon as possible.© Reflections
Pet Urns. All rights reserved.
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(727)
643-8184 Fax (727)
545-1938
Fax: (727)
545-1938 
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